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    Getting in touch

    I have an urgent query about construction, who should I contact?

    If you have a question about construction or the site, please contact our project support team at Multiplex by calling 07738 809164 or emailing

    How can I keep up to date about progress on the construction?

    To stay updated on the progress of the construction, you can follow these steps:

    • Subscribe to the Mailing List. Email to sign up for the monthly community newsletter. This newsletter will provide regular updates on construction progress and all upcoming events in the local community.
    • Join the Virtual Neighbourhood Information Forum, which occurs on the first Tuesday of every other month at 6:30pm via Microsoft Teams. The Forum is an opportunity to ask questions to members of the project team. You can register for the forum and receive a link to join by emailing
    • Visit the news page on this website for the most recent information on community events and construction updates.

    How can I find out about employment opportunities on the site?

    If you’re interested in working on the construction site, please reach out to our team at Multiplex by emailing

    Our contractor

    Who is the contractor for the town centre construction?

    Our contractor for the construction of the new town centre is Multiplex. Over the last 20 years, Multiplex has delivered some of the most complex and iconic projects in the UK, and we are excited to have them on board to bring Elephant and Castle Town Centre to life. You can read more about Multiplex on their website here.

    How are you ensuring disruption is minimised?

    Multiplex have registered the construction site with the Considerate Construction Scheme, which ensures we adhere to the Code of Considerate Practice. This means that we:

    • Respect the community by managing our impact on neighbours and the public with a focus on safety, engagement, and minimising disruption
    • Care for the environment by minimising our carbon footprint and working with the community to improve the local area
    • Value the workforce by ensuring our workplace is supportive, inclusive, and healthy for our staff

    The site is also monitored closely by council officers, and we work with them to agree working hours and manage the impact of activity on the site.

    What are your working hours on the site?

    Working hours are Monday to Friday, 8am to 6pm, and Saturdays, 8am to 1pm.

    Occasionally prearranged activity may need to take place outside of these hours. When this takes place, it will be agreed with the council in advance and we will communicate this to neighbours as soon as possible.

    The new town centre

    How long will it take for the town centre to be completed?

    It will take around 10 years to complete. A full timeline can be found here.

    How can I find out more about housing in the new town centre?

    The first phase is complete, you can find out more about Elephant Central here. The remaining homes will be delivered in approximately five years’ time. The new homes will be managed by Get Living. You can find out more about them on their website here.

    Will there be parking included in the development?

    The development is located in Zone 1 and will be incredibly well served by public transport, with a Public Transport Accessibility Level (PTAL) rating of 6b. This will be enhanced further as a result of the improved northern line station entrance and ticket hall.

    As a result the site supports car free development, and other than some disabled car parking, no other car parking is provided by the development. A commitment is being made through the S106 Agreement to assess the parking stress on streets and should that assessment demonstrate that there is a strain on car parking then there will be a commitment to consult with local residents about extending the existing operational hours of the Controlled Parking Zone (which is currently enforced between 8:30am and 6:30pm Mon to Fri).

    What provision is being put in place for cyclists?

    2,273 cycle parking spaces are proposed across the site, providing a combination of long and short stay spaces. Another 60 Santander cycle hire spaces will also be provided. Each residential unit within the development will also be provided with three-years free membership to the Santander cycle hire scheme.