General Town Centre Questions

Q: What is the current status of the proposals for the new town centre?

A: We are in the process of finalising the Section 106 agreement with London Borough of Southwark. Our conversations with London Underground are well progressed and continue apace, as do our discussions with Network Rail regarding a Development Agreement for the rail station. Of course now that London College of Communication, UAL have their future secured in the borough, our work will continue with them as we move forward into this next exciting stage.

In the coming months, we will be continuing our work with the traders on their relocation, and reaffirming our commitment to the local community by bringing forward a series of initiatives such as the Pastor Street Advisory Group and establishment of the trader panel.

We know that the task we face going forward in delivering this project, in an inclusive and positive manner, is huge. We want to ensure all parties that we take our responsibility extremely seriously and know our reputation in Elephant and Castle will need to be hard earned in the long-run. We remain open to debate, and embrace the next stages with great optimism about what can be achieved for all.

Q: When will construction start?

A: At this stage, it is too early for us to confirm exact dates, although we can confirm that the shopping centre will close at the end of March 2019. This is a complex scheme that will be delivered in phases, and we will share further information with local stakeholders in due course.

Community Engagement Centre

Q: What is the Community Engagement Unit? What is it for?

A: The Community Engagement Unit provides the local community and tenants with a space to find out further information on forthcoming development proposals.

Over the past few months, the unit has been used to showcase our plans for a new town centre for Elephant and Castle. The unit has now been repurposed and we will be presenting plans for Castle Square.

Castle Square is one of many relocation spaces available for the current businesses located in the Elephant and Castle shopping centre.

The Community Engagement Centre is located in units 215/216 on the upper level of the shopping centre directly opposite Cafe Nova.

Q: What are the opening hours?

A: The Community Engagement Centre will be open on Tuesday from 12-3pm and Wednesday from 12-6pm.

Q: Is Community Engagement Centre just for shopping centre retailers?

A: The Community Engagement Centre is not just for shopping centre retailers. It for the wider local community to understand the relocation options for traders in the existing Elephant and Castle shopping centre, and to find out about the benefits for the local community.

Q: Who will be managing the Community Engagement Centre?

A: Members of the Elephant and Castle Town Centre Regeneration project team will be managing the Community Engagement Centre.

Q: Is there an opportunity to discuss the plans for the town centre regeneration?

A: The focus is now Castle Square. However, we have a dedicated email address for enquiries regarding our plans for the new town centre: This account is monitored daily and a representative will respond to you in a timely manner.

Q: I have heard there will be a Spanish speaker in the unit. Is this true?

A: Yes. There is a Spanish speaker who will be based in the unit at certain times of the day. If you come to the unit and there is not a Spanish speaker present, please speak to one of the project team and they will be able to let you know when they will be available.

In addition, we have a dedicated email address for enquiries regarding our plans for the new town centre: This account is monitored daily and a representative will respond to you in a timely manner.

Castle Square

Q: What is Castle Square?

A: Castle Square is a new pop-up shopping destination, which will deliver over 5,000 sq ft of shops, bars and cafes to Elephant and Castle. It will be home to the existing businesses during the planned redevelopment of the town centre.

Q: How does this fit into the wider plans for the redevelopment of Elephant and Castle?

A: This is a temporary planning application to provide accommodation for traders based in the shopping centre whilst it is redeveloped. This will ensure we have a number of options in place for traders to relocate to before the shopping centre closes.

Q: How big will the space be?

A: There is just over 5,000 sq ft of retail space provided within Castle Square, which can be arranged to fit trader space requirements. The whole space will be open to the public. Retail space will be spread across three floors with a covered terrace and views over the park. A total of 24 retail units can be provided in this space, although these are flexible to suit the needs of traders relocating.

Q: What will Castle Square provide for the local community?

A: Castle Square will allow the retail offer the local community currently enjoys to continue whilst the current shopping centre is being redeveloped. The square will establish an enlivened street frontage to Elephant Road and a feature gateway to Castle Square and Elephant Park, creating a bustling environment for traders and the local community.

Q: Where is the space located?

A: Castle Square is located behind Sainsbury’s, at 50 New Kent Road, within very close proximity of the current shopping centre, the train station and the redevelopment area of Elephant Park.

Q: Will there be public routes through the site?

A: The site is publically accessible, both by foot and public transport. There will be routes through the site so that everyone is able to enjoy this new site. There will be disabled access to ground floor level of the modular units.

Q: Why does this need to be provided?

A: Delancey is committed to providing interim affordable retail space for tenants currently trading within the shopping centre. Castle Square would provide some of this space needed for local independent businesses.

Q: Will all of the traders be able to relocate here?

A: There are a number of options available for traders who wish to relocate, including spaces with affordable rents. Castle Square provides temporary accommodation, whilst Perronet House, Elephant One, Elephant Park, Manor Place and East Street Market provide permanent relocation space.

Next steps

Q: Has the application been submitted to the council?

A: This application has been submitted to Southwark Council, which will carry out its own statutory consultation on the proposals. It is anticipated that the proposals will be heard in September 2018. Following the determination of the application, we will be in a position to confirm the next steps of the development, included anticipated build times etc.

Q: How long would this take to build?

A: It is anticipated that Castle Square would take between 3 – 4 months to build.

Q: Why were the public not consulted before?

A: Delancey has worked with the traders in the current shopping centre for an extended period on the relocation options, including Castle Square. This has included face-to-face meetings, organised tenant presentations and guided site tours.

We remain keen to hear the views of the local community – as we did with the application for the new Elephant and Castle town centre – and incorporate feedback where possible into our plans.

Q: Where can the local community leave feedback?

A: You can leave feedback in the Community Engagement Centre (unit 215-216 opposite Café Nova in the Elephant and Castle shopping centre), where representatives will be available to talk you through the plans and answer queries, or send the project team an email via